xbajay's Privacy Policy

Purpose of the Policy

xbajay operates a reliable online entertainment and betting platform for users in Bangladesh. We believe your privacy is a fundamental right. The purpose of this Policy is to inform you with full transparency about what information we collect, why we collect it, how we use it, and how well we keep it protected.

Scope of Application

This Policy applies to xbajay's website, mobile platform, and all associated digital services. It applies to all registered members, guest users, and any person who interacts with our platform in any way.

A Information Provided Directly

When you register with xbajay or use our services, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) number or passport details (for identity verification)
• Residential address
• Payment information such as bKash, Nagad, or Rocket account numbers
• Bank account details (where applicable)

B Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session logs — login time, pages visited, and activity
• Information obtained from cookies and similar tracking technologies
• Transaction history and amounts
• Gaming activity data (bet amounts, outcomes, etc.)

C Information Received from Third Parties

In some cases, for the purpose of identity verification or fraud prevention, we may verify certain information through trusted third-party service providers. Information received in this way is used only for the specified purpose and the same security standards apply.

Account Management and Service Delivery

The information we collect is primarily used for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring customer support services
• Sending important account-related notifications

Security and Compliance

We also use your information to ensure platform security and legal compliance:

• Preventing unauthorized access and fraud
• Complying with anti-money laundering (AML) regulations
• Fulfilling Know Your Customer (KYC) requirements
• Implementing responsible gaming policies
• Preventing access by those under 21 years of age

Service Improvement and Analytics

We may use information for analytical purposes to improve the quality of the platform. This includes analyzing user behavior, identifying service issues, and taking steps to improve the user experience. Personally identifiable information is always avoided in this analysis.

We Do Not Sell Your Information

xbajay never sells, rents, or commercially transfers your personal information to third parties. Your privacy is our highest priority.

Limited Third-Party Disclosure

We may share some information in the specific circumstances listed below and subject to strict conditions:

• Payment processors: Only the necessary information to complete transactions with payment service providers such as bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: With licensed verification agencies as part of the KYC process.
• Technology partners: Software service providers required to operate the platform, who are contractually bound to comply with our privacy standards.
• Legal obligations: Where required to comply with a court order or government directive.

International Data Transfers

By the nature of our services, some data may be stored on international servers. In such cases, we ensure that data security standards are maintained and that applicable legal frameworks are followed.

What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. xbajay uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring the basic functionality of the platform.
• Functional cookies: Saving your preferences such as language and theme.
• Analytics cookies: Monitoring platform usage to improve services.

Cookie Controls

You can manage cookies through your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly. Disabling non-essential cookies will not affect your use of our core services.

Technical Security

xbajay applies industry-standard security technology to protect your information:

• SSL/TLS encryption — encryption is used for all data transfers
• Sensitive data stored with AES-256 encryption
• Firewall and intrusion detection systems
• Two-factor authentication support
• Regular security audits and testing

Organizational Security

Alongside technical measures, we maintain the following organizational security practices:

• Staff data protection training
• "Need-to-know access" policy — only authorized staff can access personal data
• Data breach response plan
• Regular security policy reviews

Steps in the Event of a Data Breach

Should an unexpected data breach occur, we will notify the relevant authorities and affected users as quickly as possible. We will transparently communicate the details of the incident, its impact, and the remedial steps taken.

Data for Active Accounts

While your account is active, we retain all information necessary to provide services. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory obligations.

Data Deletion Policy

Once the legal retention period has passed, we securely delete or anonymize your personal information. Our data lifecycle policy ensures that no personal information is retained beyond the time it is needed.

Access Prohibited for Those Under 21

xbajay is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected, we will immediately close that account and delete the related information.

Update Notifications

xbajay may update this Privacy Policy from time to time. The Policy is reviewed when there are changes to services or legal requirements. For significant changes, we will notify you by email or through the platform. Continuing to use the platform after a change means you accept the updated Policy.

Previous Versions

If you would like to know about a previous version of the Policy, please contact us. We retain the history of the Policy for a reasonable period.

Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any rights regarding your information, or have any concerns, please contact us:

• Email: [email protected]
• Live Chat: Use our live chat for 24/7 support in Bengali

We aim to respond to all privacy-related requests as quickly as possible.

Related Policies

We also encourage you to read our other policies, which together form a complete user protection framework:

• Terms and Conditions
• Responsible Gaming Policy
• About Us
• Frequently Asked Questions (FAQ)